Google Mail tips - Conversation view

In Gmail, replies to emails (and replies to those replies) are displayed in one place, in order, making it easier to follow the conversation. This feature is called Conversation View.

People either love or hate Conversation View!

You can switch Conversation View off. To do so go to Mail Settings and in the General tab set Conversation View to "off".

To see all the messages in a conversation, click on "Expand all".


Why use Conversation view?

  • How much email do you receive each day? Conversation View groups email together and cleans up your inbox.
  • When replying to a message, sometimes you don't want to send the whole conversation with your reply; with Conversation View you can choose which parts of a conversation to reply to. To see all conversations in an email, click the Expand icon (next to the Print icon).
  • Take a look at your smart phone text, it's grouped together. Why shouldn't email be the same.

What happens when you switch Conversation View off?

  • Gmail will reload your inbox; your email switches back to an unthreaded view
  • You will have more email in your inbox and your replies to messages will no longer be grouped
  • All your messages will have the entire contents of all replies in the body of the email
The only real problem I have with this is that you can't turn conversation view off on the mobile apps - so it may pay to get used to it. I think it may be unnatural at first, but I have grown accustomed to it quickly.